Refund Policy

1. General

1.1. This Refund Policy sets out the terms for cancellation and refund of payments for travel services provided by Tour Leader Club through tourleader.club ("Website").

1.2. These terms are part of the Service Agreement.

1.3. Payment deadlines may vary by trip and are stated on the trip page and in the booking's payment schedule.

1.4. Nothing in this Policy limits consumer rights established by law.

2. Payment Schedule

2.1. Standard payment schedule:

2.2. For trips involving yacht charter, the deposit secures the yacht with its owner. If you cancel, it is withheld as set out in 4.3.

2.3. Bookings made less than 3 months before departure require full payment.

3. Personal Estimate

3.1. The Personal Estimate (price on the Tariffs page) is a service in its own right, separate from booking. It is rendered at the moment the estimate is sent to you.

3.2. Until it is sent, you may cancel and the amount paid is refunded in full.

3.3. Once it has been sent, there are three outcomes:

• you book the trip — the amount paid is credited against its cost;
• we cannot offer you a suitable option, including when no places are available — the amount paid is refunded in full, because the service was not rendered;
• you decide not to book — the service has been rendered and the fee is not refundable.

4. Cancellation by Client

4.1. You may cancel your trip at any time. We withhold only the costs we have actually incurred in performing the agreement; the rest of the amount paid is refunded.

4.2. Actual costs are amounts we have paid to suppliers (yacht owners, hotels, ground operators) that cannot be recovered under their terms, and other costs supported by documents. On request, before payment or at any time after it, we tell you the suppliers' cancellation terms known to us.

4.3. For trips involving yacht charter, the deposit is withheld only to the extent the yacht owner has not returned it to us.

4.4. Send your cancellation by email to info@tourleader.club. The cancellation date is the date we receive it.

5. Cancellation by Tour Leader Club

5.1. If we cancel a trip (including due to insufficient group size), you will receive a 100% refund.

5.2. We will notify you of cancellation no later than 15 days before departure.

5.3. With your agreement, funds may be transferred to another trip instead of a refund.

6. Force Majeure

6.1. Force majeure means extraordinary and unavoidable circumstances beyond the parties’ reasonable control that make performance of the agreement impossible in whole or in part, including but not limited to:

• circumstances preventing the trip: natural disasters and severe weather; armed conflict, terrorist attacks and civil unrest in the country of departure, the destination country or countries on the way to it; closure of airspace or airports, including due to drone threats, and flight cancellations; epidemics; bans and restrictions imposed by the authorities of the departure, destination or transit countries; an official advisory against travel to the destination country;
• circumstances preventing us from operating: armed conflict, drone attacks and other events that damage or disable our property, premises, equipment, servers or communications; power, telecom and internet outages; suspension or restriction of banks and payment systems, including payments abroad; government decisions restricting our business.

6.2. If, due to such events, the trip cannot proceed, you cannot travel or we cannot perform our obligations, we refund the amount paid less actual costs incurred and supported by documents (4.2–4.3).

6.3. If a supplier agrees to move the paid services to other dates, we may offer you rescheduling instead of a refund. Any difference in the price of the new dates is paid by you.

6.4. If a supplier refunds or reschedules without deductions, the full amount paid is refunded or carried over.

7. Refund Process

7.1. Refunds are processed within 10 business days of receiving your cancellation notice.

7.2. Refunds are issued via the original payment method. An alternative method may be arranged upon request.

7.3. Costs for flights, visas, insurance, and other third-party services arranged independently by the client are not refundable by us.

8. Contact

For cancellation and refund inquiries: