Service Agreement

1. General

1.1. This Service Agreement ("Agreement") governs the relationship between Tour Leader Club ("Provider") and the person booking travel services ("Client") through tourleader.club ("Website").

1.2. By submitting a booking request, you accept this Agreement in full.

1.3. The Provider is Travel Club LLC (Russia, Smolensk). Website development and technical operations are provided by Egorsky LLC (Wyoming, USA).

2. Services

2.1. The Provider organizes group and individual travel programs including:

• Diving liveaboard trips;
• Expedition and adventure travel;
• Yacht charter arrangements;
• Custom travel programs.

2.2. Specific services, itinerary, dates, pricing, and inclusions are described on the respective trip page on the Website.

2.3. The Website is informational in nature. Final terms are confirmed upon booking.

2.4. The Provider also offers a Personal Estimate — a separate advisory service consisting of selecting a trip to match the Client’s request, checking availability with suppliers, calculating the final price for the stated dates and travellers, and holding a place for the period given in the estimate. It is provided before, and separately from, the booking of travel services.

3. Booking Process

3.1. To book, the Client submits a request via the Website or contacts the Provider directly.

3.2. A booking is confirmed upon receipt of the deposit payment.

3.3. The Provider reserves the right to decline a booking without explanation.

3.4. Ordering a Personal Estimate is not a booking request. It obliges neither party to proceed: booking is governed by 3.1–3.3.

4. Payment

4.1. Payment schedule:

4.2. Payment methods and currency are specified at the time of booking.

4.3. Prices on the Website are indicative and may change before booking confirmation.

4.4. The Personal Estimate costs 4,900 RUB and is paid online when ordered. The Provider begins work upon receipt of payment.

4.4.1. The estimate is sent to the Client within 3 (three) business days of payment. If it cannot be sent within that time, the Provider notifies the Client before the deadline and the Client may cancel under 5.2 with a full refund.

4.4.2. The service is rendered in the Russian Federation.

4.5. If the Client books the trip described in the estimate, the 4,900 RUB is credited against the trip cost and reduces the first payment under 4.1.

5. Cancellation and Refunds

5.1. Cancellation and refund terms for travel services are described in our Refund Policy.

5.2. The Personal Estimate is rendered at the moment it is sent to the Client. Until then the Client may cancel and the 4,900 RUB is refunded in full.

5.3. Once the estimate has been sent, there are three outcomes:

• the Client books the trip — the 4,900 RUB is credited against its cost;
• the Provider cannot offer a suitable option, including when no places are available — the 4,900 RUB is refunded in full, because the service was not rendered;
• the Client decides not to book — the service has been rendered and the fee is not refundable.

5.4. Refunds are issued within 10 business days via the original payment method.

6. Client Obligations

• Provide accurate personal information;
• Ensure valid travel documents (passport, visas) for the destination;
• Obtain appropriate travel and health insurance;
• Follow safety instructions during the trip;
• Comply with local laws and regulations of visited countries.

7. Provider Obligations

• Organize the trip according to the published program;
• Provide timely information about any changes;
• Ensure qualified trip leadership;
• Protect the Client's personal data in accordance with our Privacy Policy.

8. Liability

8.1. The Provider is not liable for services rendered by third parties (airlines, hotels, yacht operators, local guides) except where the Provider acted as the direct service provider.

8.2. The Provider is not liable for the Client's failure to obtain required travel documents, visas, or insurance.

8.3. The Provider's total liability shall not exceed the amount paid by the Client for the specific trip.

9. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, armed conflicts, epidemics, government actions, or travel restrictions.

10. Dispute Resolution

10.1. Disputes shall be resolved through negotiation. If no agreement is reached within 30 days, disputes may be submitted to the competent court.

10.2. This Agreement is governed by the laws applicable in the jurisdiction of the Client's residence or as otherwise agreed.

11. Contact